Privacy Policy

At Complete Therapy Group, we are committed to the highest standards in protecting your privacy and security. Our privacy policy ensures that client privacy is in compliance with privacy legislations.

Our policy informs you of:

  1. The kind of information we collect and record
  2. How the information is collected
  3. The purpose and use of collecting information
  4. How you may access the information

The types of information we collect and record:

As part of providing a quality service that is tailored to your needs, Complete Therapy Group will need to collect and record personal information from you that is relevant to your current situation. This information will be a necessary part of the service that is conducted. The types of information we collect and hold will depend on the purpose for which we are collecting it. Generally, this information may include:

  1. Your name, contact details and date of birth
  2. Medicare number
  3. Emergency contact details
  4. Personal health information and history may be collected as part of providing a therapeutic service

How the information is collected:

Depending on the particular circumstances, we may collect information in a number of different ways such as:

  1. Directly from the client and/or their parent/guardian
  2. From third parties where The Health Records Act 2001 (the Act) and the Privacy Act 1988 or other laws permit this

The purpose and use of collecting the information:

All information collected by Complete Therapy Group will be:

  1. To gather and use for the purpose of providing a quality therapeutic service, which may form as part of the assessment, diagnosis and/or treatment you receive. The information is retained in order to document what happens during sessions, and enables Complete Therapy Group to provide a relevant and informed service.
  2. To communicate with the client and/or their parent/guardian
  3. To comply with legal obligations

You do not have to give all your personal information, but if you don’t, this may affect the quality of the service you receive or mean the service may not be able to be provided to you.

How may you access the information:

All personal information gathered by the psychologist during the provision of the psychological service will remain confidential and secure except where:

  1. It is subpoenaed by a court; or
  2. Failure to disclose the information would place you or another person at serious and imminent risk; or
  3. Your prior approval has been obtained to:
    1. To provide a written report and/or client notes to another professional or agency (e.g. GP or a lawyer); or
    2. Discuss the material with another person (e.g. parent or employer); or
    3. If disclosure is otherwise required or authorized by law; or
  4. You would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your treating doctor or other allied health professionals) and disclosure of your personal information to that third party is for the purpose for which is directly related to the primary purpose for which your personal information was collected; or
  5. Disclosure is otherwise required or authorized by law.