How Our WorkCover Psychology Process Works

Step 1 – Speak With Your GP

The process begins with visiting your General Practitioner (GP).

Your GP may:

• Assess your psychological symptoms

• Determine whether your condition is work-related

• Provide a Certificate of Capacity

• Provide you a referral to a psychologist for treatment

If you already have a referral, our clinic can help guide you through the next steps.

Step 2 – Lodge Your WorkCover Claim

A WorkCover claim can be submitted through your employer or insurer.

Once your claim is accepted or provisional approval is provided, psychological treatment sessions may be funded through WorkCover.

Our administration team can assist you in understanding:

• What documentation is required

• How referrals work

• Appointment bookings

• WorkCover approvals and invoicing

Step 3 – Initial Assessment at Complete Therapy Group

Your first appointment with one of our psychologists involves a comprehensive assessment to better understand:

• Your current emotional and psychological challenges

• Workplace stressors or injury impacts

• Your recovery goals

• Areas requiring support and intervention

We take the time to ensure you feel safe, supported, and comfortable throughout the process.

Step 4 – Personalised Psychological Intervention

At Complete Therapy Group, treatment plans are tailored specifically to your needs and recovery goals.

Our psychologists may assist with:

• Workplace stress and burnout

• Anxiety and depression

• Trauma and PTSD

• Workplace bullying and harassment

• Adjustment difficulties after injury

• Chronic pain management

• Emotional regulation

• Sleep difficulties

• Return-to-work concerns

Evidence-based treatment approaches may include:

• Cognitive Behaviour Therapy (CBT)

• Trauma-informed therapy

• Mindfulness strategies

• Acceptance and Commitment Therapy (ACT)

• Stress management techniques

• Solution-Focused Brief Therapy

• Coping and resilience building

• Behavioural interventions

Our focus is not only symptom management but also improving confidence, functioning, wellbeing, and long-term recovery outcomes.

Step 5 – Ongoing Support and Return-to-Work Planning

Where appropriate and with your consent, our psychologists work collaboratively with:

• Your GP

• WorkCover insurer

• Rehabilitation providers

• Employers

• Other healthcare professionals

This coordinated approach helps support safe recovery and successful return-to-work outcomes where possible.

Fees and WorkCover Funding

For approved WorkCover claims, psychological treatment sessions are generally funded directly by the insurer, with little to no out-of-pocket expense for eligible clients.

Our clinic can assist you with:

• Referral requirements

• Approval processes

• WorkCover documentation

• Appointment coordination